Solutions
The operating system
Company brainThe foundation for your enterprise AI.Connected knowledgeBring the relevant sources into view.The foundation
Context graphTurn scattered information into useful context.Decisions & memoryKeep the decision, the owner and the reason.AI for every team
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CX Agent / An offering by Hexagon
Support your customers across email, Voice AI, a web chat widget and iMessage. Resolve requests with the right context, and bring in your team when it matters.
Arrives in Chicago at 9:10 PM. Same baggage allowance; new itinerary sent to iMessage.
Retrieve the document, update the booking or resolve an account question—from the conversation the customer is already in.
Find the record, answer the question and send the attachment in the same thread.
April invoice
Could you resend our April invoice? I need it for our month-end accounts.
Of course, Laura. Your April invoice is attached.
A complete answer, with the document.
Voice AI
Help callers find an available time, confirm their choice and update the booking.
Can I move my appointment to Friday morning?
There’s a slot at 10:30 on Friday. Shall I book it for you?
Yes, that works.
Web chat widget
Answer in the context of the customer’s account, plan and place in your product.
The right answer for their account.
CX Agent · iMessage
Resolve a last-minute question in the conversation the customer is already in.
Laura needs to know if she can still check in tonight.
The agent checks the reservation and the hotel’s late-arrival policy before replying.
Laura can go straight to reception when she arrives.
Hi! I’ll arrive around 10:00 PM. Can I still check in?
ReadCustomer message · Hotel reservation
Yes, Laura. Our front desk is open all night, and your room is held for tonight.
Come straight to reception when you arrive.
Your reservation + hotel policy
Come straight to reception when you arrive.
Perfect, thank you!
ReadReservation confirmed · Front desk open
Illustrative conversation
When a customer moves from email to a call, bring the conversation with them. The company brain connects the relevant history, records and policies.
Set the scope of your agent’s work: the information it can use, the actions it can take and the moments that need a person.
“What’s included?” “Where is my order?” Answer recurring product, policy and delivery questions from the information you connect.
A policy exception. A request needing approval. Give your team the conversation, the checks already made and the decision to take.
03 / Start with one support workflow
Start with the questions filling your queue. We’ll connect the right records and actions, then define when a person should step in.
Discuss your support workflow
