A gift that fits the moment.
A citrus gift, a $150 budget, a Friday deadline. Start with what the customer has in mind.
Shopify · Catalog & inventory
Sales Agent / An offering by Hexagon
A better conversation.An easier purchase.
Turn product questions into purchases. Help customers choose in iMessage and on your website, with your store’s knowledge behind every answer.
Sales Agent / From a question to a purchase
I’d like the citrus gift set, gift-wrapped for pickup today.
Order confirmed. Ready at 4:00 PM.
Hand cream and soap, $129. Payment confirmed in iMessage; pickup details sent.
Product catalog · Payment confirmation · Collection time
Ask a little more of your AI.↑
Sales Agent · iMessage
From “help me choose”
to “order confirmed.”
A thoughtful recommendation. A ready-to-buy gift. The whole journey starts with a text.
The right gift. Already wrapped.
The customer chooses the $129 set. The gift wrap is included, and the agent prepares the basket.
Product selection · Store gift options
Friday delivery. No guesswork.
The delivery date and $8 shipping charge are clear before the customer approves the $137 total.
Store delivery options
Their purchase. Their confirmation.
The customer reviews the order and approves payment with Apple Pay. Confirmation comes before the order.
Illustrative Apple Pay checkout
Order confirmed. Same conversation.
The payment is confirmed, the order is created, and the delivery details arrive in the same iMessage thread.
Payment confirmation · Order record
Maison
iMessageToday 2:02 PM
Find a thoughtful gift
Hand care duo $99Two citrus essentials. Delivery by Friday.Maison
Citrus candle $79A little warmth. Gift box included.Maison
Citrus gift set $129Hand cream + hand soap. Gift wrap included.Maison
Shopify · Catalog & inventory
Choose the gift
Citrus gift set $129Hand cream + hand soap.Maison
Product selection · Store gift options
Choose delivery
Store delivery options
Confirm the purchase
Your gift is ready.Citrus gift set · $129Friday delivery · $8Gift wrap included
Total$137
Illustrative Apple Pay checkout
Order confirmed
Order confirmed#M1042Citrus gift set · $137 paidArriving Friday
Payment confirmation · Order record
Illustrative purchase · USD
Web chat widget
One good answer.
One step closer.
The detail that matters. Answered from your catalog, with the next step taken care of.
ATELIERA considered collection.
Togo leatherPalladium hardware
The pre-owned edit
Hermès Birkin 30
An unmistakable silhouette. A remarkable orange.
OrangeOne available
Shopping assistantThe details, taken care of.
Does it come with the lock and keys?
Item details checked · Accessories included
Yes. The lock, keys and matching leather key cover are all included with this one.
Birkin 30 · Included accessoriesPerfect. Add this one to my bag.
Added to your bag
Hermès Birkin 30Orange · Qty 1
The question answered. Their choice in the bag.
Sources
Magento · Product details · Inventory · Cart
Built around your store
Your catalog.
Your rules.
Your customer.
Connect the knowledge behind a good recommendation to the systems that make a purchase happen.
Know what fits.
Product details, available variants and your brand’s guidance, brought into every recommendation.
Shopify · Catalog & inventoryMake the details work.
Gift options, delivery dates and checkout choices follow the way your business sells.
Store policies & deliveryRecognize returning customers.
Bring customer preferences and past conversations into the next recommendation.
Salesforce · Customer historyIllustrative shopping journeys. Channels, delivery and payment options are configured for your store.
Sales Agent
Bring your store
into the conversation.
Talk about your store Looking after customers after the purchase? Explore CX Agent ↗