A store manager checks inventory while a colleague prepares the shelves for opening.
Industries

Retail & consumer

Keep bestsellers in stock.Keep sales moving.

Milo spots stockout risks and prepares replenishment. Sales Agent helps shoppers buy; CX Agent follows the delivery.

Example systems

ShopifyGmailGoogle SheetsWhatsApp

Retail & consumer

Protect the sale before the shopper arrives.

Milo keeps your bestsellers supplied. Sales Agent helps customers buy them. CX Agent follows the order through delivery.

01 / Milo · ProcurementExample workflow

Keep your bestsellers in stock.

01 / Milo · ProcurementExample workflow

Keep your bestsellers in stock.

01 / 03Stock checked

Know what will run out.

Milo connects live stock with recent sales. Four days of coverage remain.

HexagonMiloPurchasing
C18 replacement coffee-machine filter
C18 replacement filter4 daysStock coverage
In stock
72 filters
Recent sales
18 per day

02 / 03Quotes compared

Replenish before you run out.

Atlas delivers in two days. The cheaper quote arrives after stock runs out.

HexagonMiloPurchasing
AtlasUS$8.40 / filter
2 daysBefore stock runs out
NorteUS$7.80 / filter
7 daysAfter stock runs out

Quoted delivery times · Before tax

03 / 03Order prepared

Purchase order ready.

Two weeks of cover after delivery. Four cartons of 60, ready for approval.

HexagonMiloPurchasing
Purchase order · Atlas240 filters4 cartons of 60
C18 replacement coffee-machine filter
Delivery
2 days
Subtotal
US$2,016
Ready for approval
Example sources
ShopifyGmailGoogle Sheets

Stock · Quotes · Purchasing rules

Know what will run out.

Milo connects live stock with recent sales. Four days of coverage remain.

HexagonMiloPurchasing
C18 replacement coffee-machine filter
C18 replacement filter4 daysStock coverage
In stock
72 filters
Recent sales
18 per day

Replenish before you run out.

Atlas delivers in two days. The cheaper quote arrives after stock runs out.

HexagonMiloPurchasing
AtlasUS$8.40 / filter
2 daysBefore stock runs out
NorteUS$7.80 / filter
7 daysAfter stock runs out

Quoted delivery times · Before tax

Purchase order ready.

Two weeks of cover after delivery. Four cartons of 60, ready for approval.

HexagonMiloPurchasing
Purchase order · Atlas240 filters4 cartons of 60
C18 replacement coffee-machine filter
Delivery
2 days
Subtotal
US$2,016
Ready for approval

02 / Sales Agent · CheckoutExample workflow

From “does it fit?” to “order confirmed.”

02 / Sales Agent · CheckoutExample workflow

From “does it fit?” to “order confirmed.”

01 / 03Fit checked

Find the right filter.

Fit and availability, checked together.

Hexagon
Your coffee storeSales Agent
WhatsApp
Which filter fits my C18 coffee machine?
Catalogue + stock
Standard filterFits C18 · In stock
Long-life filterFits C18 · Back order

02 / 03Product selected

One recommendation. Ready to buy.

Ready for checkout, inside WhatsApp.

Hexagon
Your coffee storeSales Agent
WhatsApp
The standard filter fits your C18 and is in stock.
C18 replacement coffee-machine filter
Standard filter1 filter · In stockUS$24Review order

03 / 03Order confirmed

Paid. Confirmed. Still in WhatsApp.

Payment received. Confirmation sent.

Hexagon
Your coffee storeSales Agent
WhatsApp
WhatsApp checkout
C18 replacement coffee-machine filter
Standard filterQuantity · 1
TotalUS$24
Payment completed
Order confirmed
Example sources
WhatsAppShopify

Catalogue · Stock · Payment

Find the right filter.

Fit and availability, checked together.

Hexagon
Your coffee storeSales Agent
WhatsApp
Which filter fits my C18 coffee machine?
Catalogue + stock
Standard filterFits C18 · In stock
Long-life filterFits C18 · Back order

One recommendation. Ready to buy.

Ready for checkout, inside WhatsApp.

Hexagon
Your coffee storeSales Agent
WhatsApp
The standard filter fits your C18 and is in stock.
C18 replacement coffee-machine filter
Standard filter1 filter · In stockUS$24Review order

Paid. Confirmed. Still in WhatsApp.

Payment received. Confirmation sent.

Hexagon
Your coffee storeSales Agent
WhatsApp
WhatsApp checkout
C18 replacement coffee-machine filter
Standard filterQuantity · 1
TotalUS$24
Payment completed
Order confirmed

Reported Hexagon customer result

+650%

purchase conversion

A retailer used Hexagon’s Sales Agents to answer product questions, check stock and guide customers through native WhatsApp checkout.

Build this workflow with us

03 / CX Agent · Delivery

Prepare the next step for a delayed delivery.

The support agent brings the order and delivery update together, explains the confirmed status and prepares the next action under your service policy.

WhatsAppZendeskOrder system
Build this workflow with us
WhatsAppIllustrative workflow
You

My order is due today, but the tracking has not moved. What happens next?

CX Agent

Your order is still awaiting a carrier update, so I cannot confirm delivery today. I have prepared a delivery enquiry for our fulfilment team to review.

Review details
Order
Awaiting carrier update
Action
Delivery enquiry prepared
Customer update
Next step and owner shared

Sources

  • Order systemOrder and delivery status
  • ZendeskService policy

ONE COMPANY. CONNECTED WORK.

The next team starts
with the right context.

Keep the customer’s request, the team’s decisions and the work already done connected through your company brain.

Explore the company brain

BUILT AROUND YOUR BUSINESS

Bring us one workflow.
Let’s make it work better.

Your process. Your systems. A practical first step.

Talk to our team