Last updated: November 4, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Hexagon Labs, Inc. ("Hexagon," "we," "us," or "our") regarding your use of the Hexagon platform and services for SKU-level Generative Engine Optimization (GEO).
By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.
Hexagon provides a software-as-a-service (SaaS) platform that enables e-commerce businesses to:
We reserve the right to modify, suspend, or discontinue any aspect of the service at any time, with or without notice.
To use Hexagon, you must:
You are responsible for:
We are not liable for any loss or damage arising from your failure to protect your account credentials.
You agree not to:
Violation of this policy may result in immediate suspension or termination of your account without refund.
You retain all ownership rights to the product data, SKU information, and other content you upload to Hexagon ("User Content"). By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to:
You represent and warrant that:
Hexagon uses artificial intelligence to generate optimized content for your products. While we strive for accuracy, you are responsible for reviewing and approving all AI-generated content before publication. We are not liable for any inaccuracies or issues arising from AI-generated content.
Hexagon offers multiple subscription tiers:
All plans are billed monthly in advance. We reserve the right to change our pricing with 30 days' notice.
We offer a 14-day free trial for new customers. No credit card is required to start the trial. At the end of the trial period, you must subscribe to a paid plan to continue using the service.
You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. No refunds are provided for partial months, except in cases of service failure or as required by law. We reserve the right to issue refunds at our discretion.
The Hexagon platform, including all software, algorithms, designs, trademarks, logos, and documentation, is owned by Hexagon Labs, Inc. and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the platform solely for its intended purpose.
You may not:
If you provide feedback, suggestions, or ideas about the platform, you grant us the unrestricted right to use, implement, and commercialize such feedback without compensation or attribution.
Hexagon integrates with third-party e-commerce platforms, payment processors, and AI services. Your use of these integrations is subject to their respective terms of service and privacy policies. We are not responsible for:
Our collection and use of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.
We implement reasonable security measures to protect your data, but we cannot guarantee absolute security. You acknowledge and accept the inherent risks of transmitting data over the internet.
We strive to maintain high service availability but do not guarantee uninterrupted access. The service is provided "as is" and "as available" without warranties of any kind.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEXAGON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
While our platform is designed to improve your products' visibility in AI search results, we do not guarantee specific outcomes, increases in traffic, sales, or AI citations. Results vary based on numerous factors outside our control, including product quality, market conditions, and AI platform algorithms.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEXAGON AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO HEXAGON IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Hexagon, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
These Terms remain in effect for as long as you use the service or maintain an account with us.
You may terminate your account at any time by canceling your subscription through the dashboard or contacting support. Termination takes effect at the end of your current billing period.
We may suspend or terminate your account immediately if:
Upon termination, your access to the platform will cease immediately. We will delete your data within 90 days unless required to retain it by law. Sections of these Terms that by their nature should survive (including payment obligations, indemnification, and limitation of liability) will remain in effect after termination.
Before filing a claim, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will work in good faith to resolve any issues.
If we cannot resolve a dispute informally within 60 days, any disputes arising from these Terms or your use of the service shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if they qualify.
Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association (AAA) rules. The arbitration will take place in the jurisdiction where Hexagon is headquartered unless both parties agree otherwise.
You agree to resolve disputes with us only on an individual basis. You waive your right to participate in class actions, class arbitrations, or representative actions against Hexagon.
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the platform. Your continued use of the service after changes take effect constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hexagon regarding the service and supersede all prior agreements.
You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any affiliate or successor without restriction.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, war, terrorism, natural disasters, or third-party service failures.
If you have questions about these Terms, please contact us: