# Tasks and outcomes

Define completion and follow work through to a verifiable result.

Give Milo a task by describing the result you need. A task can include several steps, such as reading source material, preparing a document and making an approved update in a connected system.

The result depends on the tools, information and permissions available to your account.

## Define what done means

Compare two requests:

> Look into the customer handoff.

> Compare the signed proposal with the handoff notes. List missing commitments and their owners, then prepare a handoff summary for my review.

The second request makes completion visible. You can check whether both sources were considered, whether gaps were identified, and whether the summary is ready.

## Distinguish preparation from completion

| Result | What to check |
| --- | --- |
| Draft prepared | Content is ready for review; delivery may still be pending. |
| Update requested | Confirm the target record and whether the change succeeded. |
| External action completed | Check the destination or confirmation associated with the action. |
| Work blocked | Identify the missing access, information or decision. |

These are review categories, not product status labels.

## Continue with a clear next step

If Milo needs input, supply the missing fact or make the decision that unblocks the work. When a source is unavailable, provide an authorized copy or resolve the connection.

For ongoing goals, state the outcome, allowed actions and when you want to be involved. A goal such as improving follow-up needs more boundaries than a one-time summary. Agree on what counts as success before relying on repeated activity.

## Related guides

- [Recurring work and ongoing goals](https://joinhexagon.com/docs/recurring-work.md)
- [Review results and sources](https://joinhexagon.com/docs/reviewing-results.md)
- [Write a useful request](https://joinhexagon.com/docs/writing-a-good-request.md)

## References

- [Milo overview](https://joinhexagon.com/milo)
- [Custom workflows](https://joinhexagon.com/automate-workflows)

Last updated: 2026-10-29
Canonical: https://joinhexagon.com/docs/tasks-and-outcomes
Markdown: https://joinhexagon.com/docs/tasks-and-outcomes.md